FAQ
Welcome to the InstaPlank USA FAQ page! Here, you'll find answers to some of the most common questions about our hardwood wall panels and flooring. If you have a question that isn't covered here, please feel free to contact us directly.
How long will it take to get my orders?
The typical lead time from the date of purchase is 7-10 business days via UPS. Orders will be processed within 1-3 business days. Please note that we have no control over delays caused by small parcel and LTL carriers due to increased shipping demands and reduced capacity.
How do I remove excess adhesive on the wood plank veneer?
To remove excess adhesive from the wood plank veneer simply use Goo Gone! Finishing nails should only be used for wood subwalls.
How do I cover a corner of my wall?
We offer trim that can be nailed down. You can find trim piece from the product page.
How do I make a return?
To start a return, please email us at cs@instaplank.com.
Do your wood planks require an acclimation period?
Per our installation instructions, to ensure proper adhesion and to avoid future movement such as gapping between boards and cracking on the face of the planks, permanent HVAC must be on and maintained between 60 ̊ - 75 ̊ F with relative humidity in the home between 30-55% for a minimum of 14 days before installation, as well as during and after installation. To accommodate for any changes in humidity, allow 1/4" expansion space for every 10' of the wall on all side. You do not have to acclimate the planks to the environment but you should acclimate the environment to be suitable for the installation of the planks. If you are concerned and would like extra assurance, you may use a nail gun and brad nails in addition to the pre-applied industrial strength adhesive on the back.
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